Discover

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What does the social business revolution mean for your organization? What changes will be necessary? What are your best next steps? Who needs to be involved?

So, you’ve figured out that your organization is going to either be a social business or get run over by one.  You’ve also figured out that there is great pricing variance for products and services and that results are difficult to verify.

C7group offers Discovery engagements that help pave the way to better understanding and better decisions regarding the use of social technology and practices.

The C7group Discovery process is a combination of facilitated laboratory, workshop and expertise briefing. We offer these customizable engagements:
Discovery Day
Educate your team on how being a social business can increase revenue, decrease cost and encourage innovation. Questions that a Discovery Day will answer:
  • What are the prospective areas that stand to improve with social business software?
  • Where can customer engagement improve?
  • What best practices and road maps are available so that we can avoid some of the early adopter pitfalls?
  • How can you improve customer satisfaction and revenue?
  • How can you provide staff with timely, relevant, and accurate customer and support information?
  • How can you reduce marketing and support costs across the organization?

Identify and implement applicable tools and services for engaging customers. Identify how to measure customer sentiment. Learn how to measure success. Learn business impacts through current case studies. Plus, see a live demonstration of effective social software.

Alignment Week
We facilitate an intense week of education and consulting. The C7 Social Business Alignment™ Week is a combination of facilitated laboratories, interviews, crowdsourcing exercises, workshops and expertise briefings. Discover what a strategy guide and road map for successful social communication and collaboration looks and feels like. See a live demonstration of effective social software for business. Hear examples of thriving collaboration projects and takeaway answers to critical questions like:
  • What are the areas that stand to improve with social business software?
  • Where can customer engagement improve?
  • What best practices and road maps are available so that we can avoid some of the early adopter pitfalls?
  • How can you improve customer satisfaction and revenue?
  • How can you provide staff with timely, relevant, and accurate customer and support information?
  • How can you reduce marketing and support costs across the organization?
  • How can you use two-way communication to sync with customers?
  • How can you leverage the expertise of customers who are experts and products advocates?
  • What are the technology implications for software and hardware integration?

A complete assessment will be conducted resulting in a social business maturity scorecard, ROI calculation and formal opportunity identification. Prior to an engagement for a complete strategy and social business roadmap, C7 Social Business Alignment™ Week will provide the framework for how to proceed in a nimble, responsible way with order and purpose.

Ad-hoc briefings
C7group social business experts will prepare and present ad hoc briefings customized to your department and/or industry focus. This is a great fist step and can also be done in the form of a quarterly update on market development, product strategy and risk mitigation.

 

WE GUARANTEE VALUE, FUN AND INSPIRED THINKING!

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