You Can’t Control Customer Behavior Online

American Genius published an article, “Corner Bakery Cafe forbids photography inside their restaurants, ‘it’s policy.’” It is another cautionary tale about bad decisions with regard to customer engagement and misguided social media policy. The Corner Bakery Cafe forbids photography inside their restaurants. As author Marti Trewe says in the article, and I agree,“Unfortunate and misguided.”…


Sharing Content – It’s the Little Things

When we sent our Happy Thanksgiving email using Mailchimp it was shared on Facebook. After all, why should our email of gratitude and holiday wishes only be limited to our mailing list? The pesky auto-post-from-one-online-service-to-another. It posted with Mailchimp’s logo from the email. Perhaps you’ve done something similar. In fact, you may have abandoned some…


Mix it Up – Combine Digital and In-Person Networking

Last night, countless groups assembled in hotels, offices, restaurants, bars and coffee shops for fun and business reasons.  They called or emailed each other to get together after work to discuss business growth, plan a business project or just “hang-out”.  Some may have considered it as part of a membership obligation. Others were sales prospect…


Social Media Risk Management – Altimeter Group Research

Recently, Altimeter Group published their findings from a detailed study on Social Media Risk Management.We are grateful that Altimeter chose C7group as a resource for their research. Altimeter has fast become a benchmark for analysis of new and disruptive technologies and business practices. “66% of companies surveyed said that social media represented a significant or critical…

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