All posts in Social Media Risk Management

Social Media Risk Management – Altimeter Group Research

Recently, Altimeter Group published their findings from a detailed study on Social Media Risk Management.We are grateful that Altimeter chose C7group as a resource for their research. Altimeter has fast become a benchmark for analysis of new and disruptive technologies and business practices.

“66% of companies surveyed said that social media represented a significant or critical risk to the reputation of the organization…”

Please view and share the report below. We welcome your comments.

C7group offers services in Social Media Governance (Policy and Procedure) and Employee Training (Example: Social Media Behavior and Best Practices).


Portland high schools block social networking, video streaming sites #Fail

Over the next two weeks, Portland’s school district will install filtering software on laptops issued to high school students, in order to block access to pornography, social networking sites and video streaming sites when the laptops are at home.

The district will install filtering software made by Sophos, an Internet security company based in Boston. The software will be downloaded automatically when students boot up their computers at school. Only when students get home will they discover that their lives have changed in a big way.

No longer will they have access to social networking sites like Facebook and video-streaming sites like Hulu and YouTube. Also blocked will be forums and news groups, games, dating sites, gambling sites and chat rooms. – The Portland Press Herald

This will prove to be the wrong approach. It is incredible how a School District can make this kind of decision. It is further evidence that migrating from old ways of thinking in business and education will take considerable effort and visionary thinking.  Today learning can be reinforced online.



Social Media Risk Management Roundtable


There is demand for software solutions and practices that mitigate the risk of employee use of social media. C7group and enterprise software solution provider Sociallogix are hosting an executive roundtable on Social Media Risk Management.

This is a critical discussion for corporate and legal leadership about mitigating the risks associated with loss of intellectual property, compliance violations and HR lawsuits through employee use of public social media platforms such as Facebook, LinkedIn and Twitter.

Social media regulations and social media risk managementSocial Media Risk Management Roundtable [PDF]

Legal, Compliance, Human Resource and IT leadership must come together to discuss the role and effectiveness of governance and technology and how risk can be reduced and behavior monitored in actionable ways.

WHEN: December 1, 2011, 8:00 AM

WHERE: Drexel University Center for Graduate Studies, Sacramento, CA

Register for Social Media Risk Management Roundtable in Sacramento, CA  on Eventbrite

The roundtable will include a discussion moderated by Jackie Alcalde-Marr. Jackie is the author of Social Media at Work and the Director, North America, Organization & Talent Development for Oracle.  She is also adjunct faculty at Drexel University and the University of San Francisco.

Risk in this area will grow as corporations become more and more engaged in the modern social business imperative. The discussion will include recommended approaches to rules and regulations recently introduced by the National Labor Relations Board (NLRB), the Financial Industry Regulatory Authority (FINRA), SEC, NASD and Health Insurance Portability and Accountability Act (HIPAA).

We look forward to your participation!

Sponsorship for the Social Media Risk Management Roundtable is available. This is a unique offer to position your brand now in a critical practice area that is just beginning. Please download the sponsor offer and contact information. Exploring solutions now, in this format, will create the practice leadership in this space.


NLRB Signals Retreat On Cases Involving Employee Comments In Social Media

Social media regulations and social media risk managementThis post is an Alert/Advisory published by law firm Franczek Radelet on the Worklaw® Network, an international association of independent labor and employment law firms.

In three recent cases, the National Labor Relations Board (NLRB) has indicated that employee comments about their employment on social media web sites like Facebook may not be protected under federal labor law.  These cases signal a retreat from the NLRB’s trend in late 2010 and early 2011 to issue complaints involving employer discipline of employees who posted complaints about their employment online. (more…)


Your company’s deepest secrets are only a tweet away!

IT concession No. 8: Your company’s deepest secrets are only a tweet away

Your employees are using social networks at work, whether they’re allowed to or not. According to Palo Alto Networks’ May 2011 Application Usage and Risk Report, Facebook and Twitter are in use at some 96 percent of organizations.

The problem? According to Panda Software’s Social Media Risk Index, one-third of small to midsize businesses have succumbed to malware infections distributed via social networks, while nearly one out of four organizations lost sensitive data when employees spilled the beans online.

“The behavior of people using social media is like their behavior using email 10 years ago,” says Rene Bonvanie, vice president of worldwide marketing for Palo Alto Networks. “With email, we’ve learned to never click on anything. But inside social media, people click on every tiny URL because they trust the sender. That’s why botnets we successfully rebuffed five years ago are now coming back via social media. It’s a big risk and we see it all the time.”

Even organizations that use social media security solutions or data loss prevention tools can’t keep Facebook fans or Twitter heads from spilling company secrets or other embarrassing facts to the world, says Sarah Carter, vice president of marketing for Actiance, a maker of Web 2.0 security tools.

“What’s most important is education,” says Carter. “Educate, re-educate, and educate again. Put technology-coaching solutions in place, where you can remind users of the risks regularly and remind them also of your company policy about visiting sites that are not relevant to business.”

Read the rest at: 10 hard truths IT must learn to accept | It management – InfoWorld.


Social Media Risk Management

As the world becomes more instrumented, interconnected and intelligent and the population continues to embrace social computing, today’s enterprises face the dawn of a new era – the era of the Social Business. Just as the Internet changed the marketplace forever, the integration of social computing into enterprise design represents another enormous shift in the landscape. Organizations that successfully transform into a Social Business can potentially reap great benefits – among them the ability to deepen customer relationships, drive operational efficiencies and optimize the workforce.

According to a recent Gartner prediction report: “By 2014, 90% of organizations will support corporate applications on personal devices. Support for corporate applications on employee-owned smartphones is impacting an increasing number of organizations and will become commonplace in four years. The main driver for adoption of mobile devices will be employees who prefer to use private consumer smartphones or notebooks for business, rather than using old-style limited enterprise devices. Enterprises will no longer be able to standardize on one or a few corporate mobile device platforms, but instead will have to support a variety of mobile platforms for which they will have to choose an approach that enables selected corporate applications while enforcing IT policies through management tools and capabilities. Organizations that do not support personal devices and fail to set and enforce policies will experience an increased number of security exposures and incidents.”

These tools are asking our workers to change the way in which they work, and the transparency with which they do that work. It is shifting business and leadership culture in ways enterprises have not seen in the past. It’s new. It’s scary. And it’s hard. And the part that’s hard is NOT the technology. The part that’s hard is the culture, the behaviors, the new skills we want workers to have innately.

Businesses are feeling the impact from employee social networking communication. Newly emerging issues surrounding social network communication, such as loss of intellectual property, compliance violations, and HR lawsuits, as well as productivity of the workforce all threaten the health of the business causing loss of revenue, reputation and potentially, customers. Corporations today are spending billions of dollars to mitigate such risks from email, instant messaging and other established methods of communication.

In a recent market research social networking related exposure incidents for US companies have increased to seventeen percent in 2009 from twelve percent in 2008, and is expected to continue to grow. In a separate market research, twenty four percent of the companies indicated that they have disciplined an employee for his or her activities on Facebook, Twitter or LinkedIn. Guidelines and policy alone are not sufficient in eliminating the risks.

With proper planning it may be possible to take advantage of the new media’s strengths and mitigate the risks that your company will end up in the headlines.


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