All posts tagged customer communication

You Can’t Control Customer Behavior Online

American Genius published an article, “Corner Bakery Cafe forbids photography inside their restaurants, ‘it’s policy.’” It is another cautionary tale about bad decisions with regard to customer engagement and misguided social media policy. The Corner Bakery Cafe forbids photography inside their restaurants. As author Marti Trewe says in the article, and I agree,“Unfortunate and misguided.”…

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C7group Announces Launch of New Offering for Small Business

Since its formation, the C7group has worked to help business owners and executives, from enterprise to SMB, understand that making the move to social is about more than ust using social media platforms for marketing and customer acquisition. A true social business engages customers and employees across the organization, from customer service, to innovation, to…

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