All posts tagged Small business social media

Social Media for Business Podcast Interview: Kat Maudru and Jeff Marmins

It always helps when an interview turns fun and entertaining. When our CEO, Jeff Marmins was interviewed by Sacramento radio legend, Kat Maudru, listeners got some great value and tips along with their laughs.

Social Media Business Interview podcast Kat Maudru Jeff Marmins

Social Media for Business: Kat and Jeff yuck it up

Kat and Jeff had a lively discussion at Entercom Sacramento Radio about social media for business. The program originally aired on November 28, 2011.

The conversation serves as an introduction to social media in business, including the importance of the communications channels available through the internet, what tools to use and how to use these tools to improve workflow process and drive sales.

C7group is transforming the services marketplace by helping organizations realize the potential of their business from a “customers and people first” perspective. We integrate strategy with social business technology and workflow practices to provide you with a complete, integrated custom business solution.

Please listen to or download the podcast of the interview below.

Is your business using social technology in a unique way? Tell us how!

 

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Social CRM is at the Heart of Small Business

 

Nimble Solution Partner C7groupSmall businesses can be social businesses. This means small business can use social technology and tools to do their work better and serve customers better. Social Customer Relationship Management (SCRM) is at the center, and a critical component of our solution.  Although we are a “strategy first,” consulting company, we’ve been exploring software in this space for years.  Recently we took a look at all of the lower cost solutions for small business and selected Nimble as a software partner.  Our criteria included integration with Google Apps and public social platform integration.

There were many other features that we wanted to see, but these were the central pieces. Integration with social platforms life Facebook, LinkedIn and Twitter also had to include discovery.  This means that once our software  had contact data and an email address, it would suggest online profiles for our contact. Essentially, it is automatically listening to the social web for relevant information that pertains to prospects and customers that might influence a deal. Social integration in CRM also meant a unified Inbox, allowing communication with customers on email, Facebook, Twitter or LinkedIn without leaving the page. We’re always looking for solutions that offer the “fewest tabs open in a browser window.”Social Listening on Nimble  - Solution partner C7group Social business

Nimble has recently rolled out it’s integrations with Hubspot, Wufoo and Mailchimp, making it an even more attractive puzzle piece for managing  small business with Internet based tools.

There are real time and cost saving solutions available. How can your business use social networking technology for internal communication and streamlining customer communication across all channels?

Let us know if you want to check out Nimble or learn more about how we can use social business to increase net profit!

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