All posts tagged Social Customer relationship Management

Saving Customer Service Costs [Infographic]

Today’s socially enabled web is changing customer service and support. In fact, it is the very thing that has so many in Public Relations and Marketing scratching their heads. Service and support are the result of a medium (social media and social networking technology) that is bidirectional. Customers are not just in control of the message, they are expecting you to…

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Social CRM is at the Heart of Small Business

  Small businesses can be social businesses. This means small business can use social technology and tools to do their work better and serve customers better. Social Customer Relationship Management (SCRM) is at the center, and a critical component of our solution.  Although we are a “strategy first,” consulting company, we’ve been exploring software in this…

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